Investor Grievance

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For any complaint, dispute regarding service or matter related thereto, the Client shall follow below escalation matrix.

1. Concerned relationship manager (RM) shall be the first point of contact with whom the Client shall discuss his concern/issues with full detail.
2. If no satisfactory response is received from the concerned RM or if the complaint is against the concerned RM, then the Client can lodge a formal complaint by writing to the grievance cell on grievances@lgtindia.in
3. If no response is received within 21 calendar days from the date of lodgment of complaint with the grievance cell, or if the Client is still not satisfied with the resolution, then he/she may write to the Compliance Officer, directly on compliance@lgtindia.in or write letters addressed to “LGT Wealth India Pvt. Limited, 7th Floor, A Block, Shiv Sagar Estate, Worli, Mumbai 400018”
4. In case the Client is not satisfied with the redressal by the Portfolio Manager, he may lodge a complaint on SEBI’s web-based complaints redress system (SCORES). The link to access SCORES is http://scores.gov.in. The Client can file complaints by clicking “Complaint Registration” under “Investor Corner”
5. After exhausting above options for resolution of  the  grievance,  if  the  Client  is  still not satisfied with the outcome, he/she/they can initiate dispute resolution through the on “Online Resolution of Disputes in the Indian Securities Market portal i.e SMART ODR Portal, which can be accessed via the following link – SMARTODR 

To view full circular, kindly click here.