Grievance Redressal Mechanism
For any complaint, dispute regarding service or matter related thereto, the Client is requested to follow below escalation matrix for enabling the company to resolve the issues, if any, as expeditiously as possible.
- Client may connect with the concerned relationship manager (RM) who is acting as point of contact at the time of complaint.
- If no response is received within 7 days of the date of the complaint or the customer is not satisfied with the response of the RM or if the complaint is against the concerned RM, then the Client can escalate the issue before the compliance officer on email@example.com.
- If no response is received within 15days from the date of first lodgement of complaint with the concerned RM or the Client is not satisfied with the response received, he may approach Mr. Surendhren Manayath, Whole-time Director at at firstname.lastname@example.org
- In case the Client is not satisfied with the redressal by the Portfolio Manager or otherwise within 30days from the date of first lodgment of complaint with the concerned RM, He may lodge a complaint on SEBI’s web-based complaints redress system (SCORES). The link to access SCORES is http://scores.gov.in/and investors can file complaints by clicking “Complaint Registration” under “Investor Corner”.